Support

Support Policy

  • To get a pre-purchase advice, you may contact site’s operator
  • To get a response more promptly, you are recommended to use our Ticket-system
  • We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.
  • Please, note! We do not support queries if you do not have a package purchase ID.
  • Item support does not include:
  • Customization services
  • Support for third party and campaign (Ads) running.

How to use our Support System

JEMAYA InfoSystems technical support is always there to assist their users with all their technical questions regarding our products.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
  2. Or you may simply use this link support.jemayainfosystems.com
  3. Choose site you use and register in the system
  4. To avoid confusing, please use Support System login info as your own Site’s login
  5. Fill out the ticket form

How to find a purchase package

  1. Open the ‘login’ tab to enter your account
  2. Find our package in the list of menu
  3. Click ‘pricing plan’ button, and choose “plan that suit your needs”
Create TicketSite ForumSite Tutorial

Hosting

Recommended hostings:

JEMAYA InfoSystems also offers one of the most important part: HOSTING services. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://jemayainfosystems.com

Get more than 30% discount on a hosting plan.

IF YOU HAVE COMPLAINTS ABOUT THE WORK OF OUR SUPPORT STAFF,
PLEASE INFORM ME ABOUT YOUR ISSUE VIA @WHATSAPP +255 743 971 531